Identity as a Service (IDaaS)
Would you like to know more about our future-proofed, quantum-ready identity service. Read on. In recent years the phenomenon of identity...
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THE NEXT GENERATION OMNICHANNEL CONTACT CENTRE
Mercuricall Lite Bytes
We don't want to burden you down with any lengthy War and Peace style papers and articles so these are all fairly lite in nature and they are designed to make you think and perhaps grab your interest to continue the conversation with us.
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Malcolm Flawith
- Sep 29, 2021
- 2 min
Mercuricall CCaaS now on VMware Marketplace
Mercuricall Group Announces Availability of Mercuricall CCaaS on VMware Marketplace MERCURICALL GROUP LTD provides customers with Next...
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Malcolm Flawith
- Aug 13, 2021
- 2 min
Do you use Whatsapp or Messenger?
And how is that relevant to your contact centre? Just in case you have been living in a cave or on a desert island for the past 20 years,...
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Malcolm Flawith
- Aug 10, 2021
- 1 min
Take your agents mobile
The Agent Mobile Experience. As Covid 19 has impacted businesses over the past 18 months we have seen many contact centre environment...
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Malcolm Flawith
- Aug 2, 2021
- 4 min
Time for a Contact Centre upgrade?
Is your legacy contact centre costing you money and customers? Legacy “hosted” contact centres have been built using monolithic...
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Malcolm Flawith
- Jul 30, 2021
- 1 min
Self Administration Matters
Unshackle yourself from vendor support with self administration Not to be confused with a Contact Center Manager, the Contact Center...
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Malcolm Flawith
- Jul 23, 2021
- 6 min
Reports, Reports, Reports!
We thought that you might like a quick feel for the reporting that comes as standard out of the box with the Mercuricall application. The...
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Malcolm Flawith
- Jul 19, 2021
- 3 min
Omnichannel - It's in our DNA
Full omnichannel vs Multichannel At the heart of Mercuricall is the ability to rapidly create (about 2 minutes) a cloud-based...
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Malcolm Flawith
- Jul 12, 2021
- 2 min
Consolidation, it makes so much sense
Are you running multiple legacy contact centers? Legacy Solutions Legacy Contact Centre constraints have meant that many contact centre...
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Malcolm Flawith
- Jul 7, 2021
- 1 min
Work from Home .... or the bus
The "work from anywhere" Agent experience As Covid 19 has impacted businesses over the past 18 months we have seen many contact center...
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Malcolm Flawith
- Jun 30, 2021
- 4 min
The worlds most powerful CCaaS application
Stand up a new Contact Center in less than 2 minutes Native in the Cloud - Multi Tenant - Omnichannel - White Label Mercuricall delivers...
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