Updated: Aug 10, 2021
The "work from anywhere" Agent experience
As Covid 19 has impacted businesses over the past 18 months we have seen many contact center environments cause massive additional costs because of the lack of flexibility for their agents to work anywhere.
With Mercuricall you have the options to work from the traditional office environment or work from home, indeed, with our mobile interface you can even work on the bus on the way home.
Our Agent omnichannel experiences are the traditional browser- based interface which is supported on all of the main browser types.
Some of our clients mentioned that their agents sometimes accidentally closed down tabs on the browser and they asked for a desktop application.
So we made one. A desktop interface that can be parked off to the side of other applications and does not get accidentally lost if an agent closes a browser tab.
And finally, there is a mobile application that is very useful for small businesses where the person manning the call center needs to be out and about.
So that's it gang ...... give your agents the opportunity to work from anywhere that the business needs them to.
The Mercuricall Group, based in Europe and the USA, operates internationally. We are a providers of Next Generation Contact Center as a Service (CCaaS) software. See more Mercuricall articles on contact centre related topics by clicking here.