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Mercuricall CCaaS now on VMware Marketplace


Mercuricall Group Announces Availability of Mercuricall CCaaS on VMware Marketplace


MERCURICALL GROUP LTD provides customers with Next Generation Contact Centers for Next Generation Thinkers


MERCURICALL GROUP LTD today announced Mercuricall CCaaS is available on VMware Marketplace.


VMware Marketplace enables customers to discover and deploy compatible, validated third-party solutions to VMware environments. Once validated, partners can easily publish their solutions for VMware customers across platforms. Customers will be able to access these third-party partner solutions directly from their cloud environments, while also being able to experience the convenience of features such as notifications, reporting, and analytics.


Native to the cloud, the Mercuricall application is what we term, the Next Generation of Contact Center, can deliver all the benefits that cloud technology brings in terms of giving the customer more features and functions, more choice and control over costs and an unbeatable customer experience with full omnichannel. Unlike legacy multichannel contact centers, with Mercuricall CCaaS omnichannel, agents can interact on multiple channels at the same time and have a full view of all previous customer interactions.


“Mercuricall is already a major disruptive player in the global Contact Center market” said Peter Prince CEO of the Mercuricall Group. “The application can be deployed directly by customers or via a partner in any cloud environment. It has also been built from the ground up as a white label, cloud-native, multi-tenant, full omnichannel application with a partner model that gives current CCaaS providers a massive boost to their business. We believe that we give companies a significant competitive advantage by partnering with Mercuricall”.


"We are pleased to see MERCURICALL GROUP Contact Center as a Service (CCaaS) on the VMware Marketplace," said Ramya Sarangarajan, Director, Product Marketing and Strategy, VMware. "Validated technologies, such as Mercuricall CCaaS, enable our customers to build, run, manage and secure their applications effectively and efficiently. We're excited to work with partners such as MERCURICALL GROUP to empower customers to derive the most value from their technology investments."

For more information on Mercuricall CCaaS please visit:

https://marketplace.cloud.vmware.com/services/details/mercuricall-inc-ccaas-platform1?slug=true


For more information on MERCURICALL GROUP please visit Mercuricall.com


About MERCURICALL Group Ltd: Mercuricall is established in Europe, the UK and the USA and supplies Next Generation 100% cloud-based, multi-tenant, omnichannel Contact Centers that may be deployed directly to an end user customer or through a white label partner model. From its inception in June 2020, Mercuricall has had the vision and mission to take the cost out of contact centers and pass more control, choice, flexibility, efficiency and value back to the contact center customer.


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VMware and VMware Marketplace are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions.


Media Contact(s):(MERCURICALL GROUP.)

Malcolm Flawith

mflawith@mercuricall.com

Mercuricall CCaaS is available on VMware Marketplace

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